Shipping & Returns
Last Updated: June 1, 2026
This Shipping & Returns Policy applies to all orders placed through WeChi Foods LLC, doing business as WeChi Foods ("WeChi Foods," "we," "us," or "our").
Shipping
We currently ship within the continental United States only.
To help ensure that your order arrives as fresh as possible, orders are generally fulfilled and shipped early in the week. Most orders are shipped via UPS.
After fulfillment, delivery typically takes:
2–3 business days to destinations in the western United States
3–4 business days to most other U.S. destinations
These delivery estimates are provided for informational purposes only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, holidays, service disruptions, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information when placing an order. WeChi Foods is not responsible for delays, delivery issues, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Once an order has been transferred to the shipping carrier, tracking information will be provided when available.
Product Storage and Handling
Our products are live, fermented foods containing beneficial cultures. They are safe to ship at ambient temperatures during normal transit, but fermentation naturally continues over time and gradually affects flavor, texture, aroma, and acidity.
For the best flavor, texture, and overall quality, we recommend refrigerating your products upon receipt. Refrigeration slows fermentation and helps preserve freshness for a longer period of time.
Customers are responsible for retrieving delivered packages promptly and following the storage recommendations provided on the packaging and website.
Returns
Due to food safety regulations, WeChi Foods does not accept product returns or exchanges.
Refunds and Replacements
If your order arrives damaged during transit, is lost by the shipping carrier, or is marked as delivered but cannot be located, please contact us within 7 days of the delivery date or expected delivery date.
To request assistance, email hello@wechifoods.com and include:
Your order number
A description of the issue
Photos of any damaged products and packaging (for damage claims)
Any additional information that may help us investigate the issue
Once we receive your request, we may file a claim with the shipping carrier and review the circumstances of the shipment.
If we determine that the package was damaged in transit, lost by the carrier, or stolen after delivery and eligible for carrier reimbursement, we may, at our discretion:
Ship a replacement order; or
Issue a refund to the original payment method.
Situations Not Eligible for Refunds or Replacements
Refunds and replacements generally will not be provided for:
Orders shipped to an incorrect address provided by the customer
Delays caused by weather, carrier disruptions, or circumstances beyond our control
Packages left unattended for extended periods after delivery
Products improperly stored after delivery
Personal taste preferences
Normal variations in flavor, texture, appearance, or fermentation activity
Requests submitted more than 7 days after delivery or the expected delivery date
Contact Us
If you have questions about shipping, returns, refunds, or a specific order, please contact:
WeChi Foods LLC
DBA WeChi Foods
eatwechi.com